https://keithkeekw.github.io/tags/cynefin/ Recent content in Cynefin on Keith Kee KW Hugo en-us Sat, 29 Aug 2026 12:00:00 +0800 https://keithkeekw.github.io/posts/2026-08-29-cynefin-for-technical-support-managers/ Sat, 29 Aug 2026 12:00:00 +0800 https://keithkeekw.github.io/posts/2026-08-29-cynefin-for-technical-support-managers/ <p>Every support manager runs the same loop all day: what is this, how bad is it, what do I do. One loop does not fit every ticket.</p> <p>I learned this the hard way. I used to treat every escalation like a puzzle: gather data, analyze, find the root cause. That works for a Sev-2. It is a disaster for a Sev-1. Overkill for a password reset.</p> <p>Cynefin tells you which response a situation deserves before you commit to one.</p>