Leadership
Cynefin for Technical Support Managers: Match the Response to the Situation
Cynefin helps support managers match their response to the situation: runbooks for clear problems, experts for complicated ones, experiments for complex ones, action for chaos.
The New Technical Manager Manual
Five essential frameworks every new technical manager should internalise — from giving feedback without ego to running incidents without chaos.
The Incident Manager's OS: OODA × RACI × Incident Commander
Speed alone isn't enough. OODA gives you rhythm, RACI gives you role clarity, and the Incident Commander gives you decision ownership. Three layers that turn crisis response into something repeatable.