https://keithkeekw.github.io/tags/on-call/ Recent content in On-Call on Keith Kee KW Hugo en-us Sat, 08 Aug 2026 00:00:00 +0800 https://keithkeekw.github.io/posts/2026-08-08-outage-response-runbook/ Sat, 08 Aug 2026 00:00:00 +0800 https://keithkeekw.github.io/posts/2026-08-08-outage-response-runbook/ <p>When a service goes down, the first thing that breaks isn&rsquo;t the server. It&rsquo;s your brain. Adrenaline hits. Tunnel vision sets in. You know you should do something, but you freeze.</p> <p>I&rsquo;ve seen smart engineers freeze. I&rsquo;ve done it. A runbook tells you what to do, in what order, so you don&rsquo;t have to think.</p> <p>This is the runbook I built. It runs on OODA: Observe, Orient, Decide, Act. One reason: make the obvious automatic when nothing feels obvious.</p>